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Our goal is to satisfy each request in just one contact

WEB

Contact Name*

Insured Name

Policy Number

Reason*

Please complete the address change form and submit it to the Phoenix Service Department. Download, complete sign, and return this form for processing. We cannot process via the web form.

Address Change - OL4016

To cancel your policy please contact the Phoenix Service Department at 1-800-541-0171 during business hours. Surrender forms are individually created for each policy by request and processed via phone only.

To begin the Death Claim process please contact the Phoenix Service Department at 1-800-541-0171 during business hours. Claims cannot be processed via the web form. To understand the process and get related forms please visit our Claims section.

Please complete a beneficiary change form and submit it to the Phoenix Service Department. Download, complete, sign and return this form for processing. We cannot process via the web form.

Beneficiary Designation - OL122A

To find your policy value, please contact the Phoenix Service Department at 1-800-541-0171 during business hours or register for access to our policyholder portal. We cannot process via the web form.

Question*

Email*

Phone*

Address 1*

Address 2

City*

State*

Zip*

Important: Please use this form for service-related questions. You may also find help information in the FAQ or Service Forms sections.
Please note, any changes to your policy such as withdrawals, canceling of the policy or changing banking information, cannot be accepted via this form. To request a policy change contact our Customer Service Center at 1-800-541-0171. By providing your contact information you consent to receiving email messages and/or phone calls from Phoenix representatives.

Representatives in the Customer Service Center can provide general information about the contract values, benefits, features and charges of Phoenix insurane contracts. We do not provide investment advice, tax advice or financial planning, and do not act as a fiduciary in the sale or service of Phoenix insurane contracts. Please consult your personal tax or financial advisor for assistance.

PHONE

Term and Whole Life:

1-800-628-1936

Variable and Universal Life:

1-800-541-0171

Life Insurance Claims:

1-800-814-3692

Annuities:

1-800-541-0171

Phoenix Conciierge Accounts*:

1-888-799-9905

Hours

All lines available Monday - Friday, 8:30 a.m. to 5:00 p.m. ET

* opens at 8:00 a.m. ET

Variable and Universal Life, and Annuities close at 6:00 p.m. ET

MAIL

Regular Service
Phoenix Life Insurance Co.
P.O. Box 8027
Boston, MA 02266-8027

Overnight
Phoenix Life Insurance Co.
Suite 8027
30 Dan Road
Canton, MA 02021-2809